Privacy Policy

Last updated: 2026-01-18 (UTC)

CYBOT (operated by CYBORG Tech Private Limited.) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and AI-powered services, including free and paid subscription plans.

1. Company Information

Legal Entity: CYBORG Tech Private Limited.
Registered Branch Address: 1st Floor, Above AK Marbles, Main Road Chopra Katla Circle, Rani Bazar, Bikaner Rajasthan 334001
Email: contact@cybot.tech

For the purposes of applicable data protection laws, CYBORG Tech Private Limited. acts as a Data Controller and, where applicable, a Data Processor.

2. Information We Collect

2.1 Account and Tenant Information

• Name
• Business email address
• Company or tenant name
• Subscription plan and billing cycle(monthly or annual)
• Tenant and account identifiers

• Personal identifiers such as email addresses are stored and managed via our tenant management systems and are not unnecessarily propagated across internal services.

2.2 Billing Information

Payments are processed by third-party payment processors. We do not store card or bank details.

We may store:
• Subscription status
• Invoice and transaction IDs
• Payment timestamps

2.3 Chat and Usage Data

• Messages submitted to the AI assistant
• Usage metrics for enforcing plan limits
• Session and configuration metadata

2.4 Technical Data

• IP address (processed transiently)
• Browser and device information
• Logs and diagnostic data
• Security and audit events

3. How We Use Your Data

We use personal data to:
• Provide and operate the service
• Manage accounts and subscriptions
• Process payments via third party
• Provide customer support
• Improve platform performance
• Ensure security and prevent abuse
• Comply with legal obligations

4. Legal Basis for Processing

We process personal data based on:
• Contractual necessity (paid subscriptions)
• Consent (lead capture and optional communications)
• Legitimate interests (security, analytics, service improvement)

• Legal obligations

5.Data Controller and Data Processor Roles

CYBOT acts as a Data Controller for personal data processed in connection with account management, billing, platform operations, and service delivery.

For Enterprise customers who enter into a separate Data Processing Agreement (DPA), CYBOT may act as a Data Processor for customer-submitted content, as defined in that agreement.

6. Data Storage and Retention

Longer retention may apply where legally required.

7. Cookies and Tracking

We use essential cookies and similar technologies to operate the service.
We may also use analytics cookies to understand platform usage.
You can control cookies through your browser settings.

8. Data Sharing and Subprocessors

We may share data with trusted service providers for:
• Cloud hosting
• Payment processing
• Analytics
• Customer support tools

All subprocessors are contractually obligated to protect personal data.

We do not sell personal data.

9. International Data Transfers

Our primary infrastructure is hosted in the European Union.
Data may be processed in other regions where our subprocessors operate, with appropriate safeguards.

10. Transfer Safeguards

Where personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

11. Automated Processing

CYBOT uses automated systems to generate AI responses.
We do not use automated processing to make decisions that produce legal or similarly significant effects on individuals.

12. Data Residency

Customers may request region-specific data hosting, subject to technical feasibility and subscription plan.

13. Subprocessor Transparency

A list of subprocessors is available upon request.

14. Data Security

We implement technical and organizational safeguards including:
• Encryption in transit and at rest
• Tenant-level isolation
• Role-based access controls
• Regular security reviews

15. Your Rights

Depending on your location, you may have the right to:
• Access your data
• Correct inaccuracies
• Request deletion
• Export your data
• Restrict or object to processing
• Withdraw consent

Requests can be sent to: contact@cybot.tech

You also have the right to lodge a complaint with a data protection authority.

16. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from children.

17. Data Breach Notification

In the event of a personal data breach, we will notify affected users and regulators as required by applicable law.

18. Changes to This Policy

We may update this policy periodically.
The latest version will always be available on this page.

19. Privacy Contact / DPO

Privacy Officer
Email: contact@cybot.tech